E-Government in Canada

E-Government in Canada

Transformation for the Digital Age

By Jeffrey Roy

398 Pages · 9.00x6.00 · May 1 2006

Paper ISBN: 9780776606170

PDF ISBN: 9780776615844

ePub ISBN: 9780776618609

Availability: In stock

Product Name Price Qty
35.00 $ CA
PDF eBook
16.99 $ CA
ePub eBook
16.99 $ CA


The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.

Author Bio

Jeffrey Roy is associate professor in the School of Public Administration at Dalhousie University. He is the author of E-Government in Canada: Transformation for the Digital Age (University of Ottawa Press, 2006).


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