The Service State

The Service State

Rhetoric, Reality and Promise

By Patrice Dutil , Cosmo Howard , John Langford , Jeffrey Roy

224 Pages · 9.00x6.00 · November 15 2010

Paper ISBN: 9780776607436

ePub ISBN: 9780776619156

PDF ISBN: 9780776619163

Availability: In stock

Product Name Price Qty
Paper
19.95 $ CA
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+
ePub eBook
9.99 $ CA
-
+
PDF eBook
9.99 $ CA
-
+

Description

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.

This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

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